FREQUENTLY ASKED QUESTIONS

We’ve Got Answers, Honey.

At Beeline Home Concierge, we want our customers to have complete clarity and confidence. We highly value your trust in us to come into your home and to take care of the place you hold so dear to your heart. With that in mind, we’ve taken the time to hopefully answer a few of the questions that you might be considering.

What is Total Home Care?

Total Home Care is Beeline’s solution for homeowners who want their home professionally maintained—before problems start. clients are paired with a dedicated Concierge who manages your home’s maintenance, coordinates repairs, and keeps every system running smoothly. It’s 360° care for your home, so you can stop worrying and start living.

Absolutely. You don’t need to be a Total Home Care client to use our services, but there are a number of benefits to being a client and we’ll be happy to share more with you. Simply request service and rest assured that you’ll experience the same quality and honesty we bring to everything we do.

Beeline currently serves homeowners in the Dallas/Fort Worth metroplex. We’re proudly local—not a faceless national chain. If you’re unsure whether we serve your neighborhood, just give us a call and we’ll let you know.

Thank you–owning a home is complex, so we’ve tried to think of everything you might need. But yes, there are certain services where we’ll coordinate with companies we partner with who we know and trust. Roof replacement and tree trimming and removal are two examples of services we’ll refer to partner companies. Your Concierge will be transparent when we’re coordinating service with another company.

Emergency and after-hours support is reserved for Total Home Care clients. 

Total Home Care - How Does it Work

Total Home Care includes quarterly preventative maintenance visits focused on keeping your home’s systems running safely and efficiently, a dedicated Concierge who knows your name and your home, one hour for repairs or projects every quarter to keep your home in good repair, and ongoing support when something happens and you need help. It’s everything you need to keep your home running smoothly—without the stress of coordinating it yourself.

Yes, we created the Beeline App for our Total Home Care clients. The App lets you track projects, schedule service, view your home’s maintenance history, and contact your Concierge—all in one place.

Of course! We’re here for you whenever you need us – not just your scheduled quarterly visits. Give us a call, text, or use the Beeline App and tell us what you need help with.

Call or text our main number (817-203-4718) and the system will recognize you and forward your call to the Concierge on duty. Or, use the Beeline App and click the “Emergency” button. This will send a message to the entire Concierge team. 

Our lawyers have some fine print to share, so please visit the “Beeline Guarantee” page for details. 

In general, all work is warranted to perform as intended for one year from the date of service. If you’re not satisfied, we’ll work to make it right, but if we can’t resolve the issue to your satisfaction, we’ll cover the cost of a contractor of your choice to complete the repair.

In addition, and at no additional cost to our Total Home Care clients, we provide a 10-year extended warranty on labor and refrigerant for HVAC system installation or replacement to match the manufacturer’s warranty on parts and equipment we install. We call this “Total Comfort”.

Total Home Care clients receive $25/hour off all repairs and 10% off all quoted projects. 

Pricing starts at $125 per month and depends on the size and complexity of your home. We offer transparent, upfront pricing with no hidden fees. Schedule a complimentary walk-through and we’ll explain exactly what’s included—no pressure, no surprises.

The monthly fee is billed automatically to a payment method of your choice. We are able to charge less by bundling multiple services into quarterly visits rather than providing services on an a-la-carte basis. We’ve found that homeowners are more likely to invest in preventative maintenance when the cost is predictable, so rather than charging for services when they are performed, we spread the cost of performing these services over the period of a year and charge a monthly fee on a budget friendly basis. We commit to serve our Total Home Care clients, and our clients commit to pay for such services, for a period of one year. This commitment period automatically renews for subsequent one year periods unless we receive notification of non-renewal 30 days prior to the end of the commitment period. Your monthly fee will not increase, and the Total Home Care services will not materially change, unless we notify you no less than 30 days in advance of the end of the commitment period.

We start the process by meeting with you to understand the scope of the project: the area, layout, and finishes you’d like. We will develop a quote for your review and approval. For Total Home Care clients, we typically do not ask for a deposit to start work and instead bill at completion of the project. Total Home Care clients receive a 10% discount on all quoted projects and repairs. 

Should a Total Home Care client need to cancel prior to the expiration of the commitment period, we will invoice the difference between the retail value of services provided in the commitment period versus the amount billed in the commitment period. Retail value is based on what we charge non-Total Home Care clients for similar services, and the difference is due within 30 days of the invoice date. 

Common Concerns

That’s great—we enjoy working with great people. We find our clients appreciate having a second opinion and options when their primary contractor can’t make time. Beeline can add a layer of professional oversight, proactive maintenance, and whole-home system thinking. We help you make sure the right work gets done, at the right time.

It makes sense to stick with what’s familiar—but most handymen work reactively, only showing up once a problem occurs. Beeline takes a fundamentally different approach: we proactively maintain your entire home system to prevent issues before they escalate. Projects are completed by licensed, insured professionals—giving you accountability and peace of mind that most handymen can’t offer.

We understand why it might seem that way—concierge services often carry a high-end price tag. But Beeline was built to serve everyday homeowners who simply want peace of mind and help caring for their home. Our pricing is transparent, fair, and designed to be accessible. By spreading costs over the year and catching problems early, most members actually save money compared to reactive, emergency-based repairs. This is about smart stewardship, not status.

We want to keep it that way. Preventative maintenance is just that—it prevents minor issues from becoming major problems. At Beeline, we regularly catch small issues like gas leaks or failing smoke detectors before they become emergencies. Getting ahead of problems gives you control, saves money, and protects your biggest investment.

Price shopping might seem like a savvy move, but quality and convenience are often overlooked. At Beeline, we take pride in delivering high-quality service at a fair price—which allows us to guarantee our workmanship. You’re not just hiring help—you’re gaining a partner who protects your time, your wallet, and your peace of mind with clear, upfront pricing and no surprises.

We understand—and we don’t think of this as a typical subscription either. Rather than charging for services à la carte, we spread the cost over the year to help with budgeting. There’s real value in this approach: you get consistent, proactive care, priority service, and discounts on all repairs—all while knowing exactly what you’ll pay each month. No surprise bills. No scrambling when something breaks.

If you’re handy, that’s great—but most homeowners don’t have the time, tools, or technical expertise to handle everything a home throws their way. Even simple things like gutter cleaning or smoke detector checks often get skipped. Beeline handles those nagging tasks and the bigger ones too, freeing you up and giving you peace of mind that it’s all being done right, and safely.

That’s a common mindset—until a $15 filter turns into a $10,000 system replacement. Preventative maintenance isn’t flashy, but it’s one of the smartest ways to protect your home and wallet. At Beeline, we catch small issues early and treat your house like the complex system it is. That means fewer emergencies, longer system life, and real financial savings over time.

Trust & Safety

That concern is completely valid. Trust is everything in this industry. That’s why Beeline prioritizes long-term relationships and safety—every technician is background-checked, drug-tested, and trained to treat your home like their own. We show up on time, we follow through, and we always communicate clearly—because earning your trust is the foundation of everything we do.

That’s a legitimate worry—especially when so many homeowners have been burned by rushed jobs or slick salespeople. At Beeline, our entire model is built on trust and long-term relationships. We live here, we’re locals, and every job is done by or under the supervision of licensed, insured professionals. We pull permits where required, giving you additional assurance that many service companies skip. We stand behind our work with our Beeline Guarantee and extended warranties—including 10-year coverage on HVAC labor and refrigerant. If something isn’t right, we make it right.